Terms of the Service

Using this website for service booking signifies your agreement to adhere to these terms and conditions. If you disagree with any part of these terms, please refrain from scheduling services with us.

Please review the following Terms of Service (“Terms”) thoroughly before making use of the A1 Cleaning Services website and scheduling any cleaning services.

Service Booking Confirmation

Booking a service online does not guarantee availability for your preferred date and time. You will receive a confirmation via email or phone once your booking is finalized.

To secure your chosen cleaning date and time slot, a non-refundable deposit of $70 is mandatory. This amount will be deducted from your total cleaning cost.

NOTICE: A minimum of 24 hours’ advance notice is mandatory. This ensures our cleaners’ schedules are organized and allows us the opportunity to fill any vacant slots due to cancellations or rescheduling.

If you cancel or reschedule without providing the required 24-hour notice, the $70 deposit will be retained as a cancellation fee. You will need to submit a new deposit when rescheduling.

Clients can reschedule their cleaning appointments up to 24 hours before the designated time, limited to a maximum of 5 reschedules. Exceeding this limit will result in forfeiture of the $70 deposit, converted to a cancellation fee.

Cleaning Personnel

Our cleaning crews usually comprise two members, though additional staff may join for intricate tasks or busy schedules. We prioritize consistency by assigning the same trained professionals to your residence whenever possible. This approach ensures familiarity with your home’s specific needs and guarantees a level of expertise through ongoing training and skill diversification among our cleaning technicians.

Service Refusal Rights

We maintain the discretion to refuse or discontinue service under certain circumstances, including safety issues, inappropriate environments, the presence of weapons, extreme clutter, or disconnected utilities.

Our employees may opt to exit a location that poses severe sanitary concerns or threats to their safety. Should you schedule an unmanageable cleaning task, our team may decline service immediately, with the corresponding cancellation fee applied.

Preparation for Cleaning Day

The quoted cleaning price assumes our team will focus solely on cleaning tasks. We request homeowners to spend a few moments tidying up areas like floors, countertops, and tabletops. This preparation facilitates our cleaning process. If you prefer our team handles these preparations, please notify our office in advance to adjust your cleaning fee accordingly.

Additional Services Available for Additional Charges

• Utilization of Environmentally-Friendly Cleaning Solutions
• Thorough Cleaning of Interior Windows
• Detailed Cleaning of Window Blinds
• Detailing of Baseboards
• Hand Washing of One Full Sink of Dishes
• Cleaning the Interiors of Kitchen Cabinets
• Detailed Cleaning of Oven Interiors
• Thorough Cleaning of Refrigerator Interiors
• Pet Hair Removal
• Elimination of Mold and Mildew in Showers and Tubs
• Cleaning of Mattresses
• Sweeping the Interior of Garages
• Dusting and Wiping Down Patio Furniture
• Deep Carpet Cleaning

Pets

We are accommodating of pets and will make adjustments to our cleaning procedures accordingly. For optimal cleaning efficiency and safety, we request that pets remain limited in their indoor activities during our service. If a pet’s behavior poses risks or creates a stressful environment for our staff, A1 Cleaning Services maintains the discretion to withdraw its employees from the premises. Our cleaning technicians are trained to avoid entering homes where they perceive an animal as a potential threat. If an aggressive pet necessitates our staff’s departure, our standard cancellation policy will be enforced.

Service Fees

Our initial pricing estimates are formulated from extensive experience. However, we reserve the right to modify prices based on the actual condition and requirements of the property. If unforeseen circumstances arise, necessitating additional time or resources beyond what was initially quoted, we will attempt to contact you. Failure to reach you will result in our team’s departure, and you will incur a cancellation fee. We may periodically reassess rates, particularly if the actual cleaning duration significantly diverges from the initial estimate. In such cases, A1 Cleaning Services will engage in discussions with the client regarding potential price adjustments.

Payments

Payment for services rendered is due on the scheduled cleaning day and can be made via check, cash, or credit card.

Refund Policy

While we strive to deliver exemplary service, recognizing our human limitations means occasional errors may occur. Should such a situation arise, please notify us within 24 hours, and we will promptly address and rectify the issue at no additional cost to you.

Recurring Service Discount

Discounts applicable to recurring services commence after the initial cleaning session. If there are interruptions in scheduled cleanings, resulting in a reduced frequency compared to the initial agreement, the pricing will be adjusted to reflect the new frequency tier.

Rate Adjustments

Modifications to a client’s cleaning rate may occur throughout the year due to changes in service frequency, residence alterations such as renovations, address changes, shifts in household occupancy, or significant additions of furniture. Annually, client rates may be adjusted by up to 8% from the existing rate to accommodate these changes.

Lockouts

Clients are responsible for ensuring A1 Cleaning Services personnel can access the service location on the designated day. If our team encounters a lockout situation, we will attempt to reach you immediately to facilitate entry. If contact isn’t established within 20 minutes of our arrival, the scheduled service will be forfeited, and a $70 cancellation fee will apply. This fee compensates our team for the lost time and resources. To circumvent this fee, kindly provide us with a key or access code.

Rescheduling and Cancellations

Maintaining scheduled appointments is crucial— as we allocate specific times for each client. A minimum 24-hour notice is required for any cancellations or rescheduling. Failure to provide this notice will result in a $70 cancellation fee.

Alarm Systems

If your residence has a security system— ensure it’s deactivated during our service or provide us with the necessary code and operational instructions. Should the code change— please inform us promptly to avoid potential lockout charges.

Use of Client’s Vacuum

If you prefer using your vacuum cleaner— understand that we won’t assume any liability for its condition or potential damages. It’s imperative that your vacuum is operational during our visit for us to effectively clean your carpets and floors.

Cleaning Supplies

We provide all necessary cleaning equipment and solutions for our services. If you have particular preferences— like a preference for eco-friendly products— please notify us in advance so we can accommodate your request. If you choose to supply your own cleaning materials— kindly have them accessible for our team’s use. However— it’s essential to note that while we are happy to use your preferred supplies— we cannot assume responsibility for any damages or issues arising from their use. Therefore— it’s crucial to ensure they are available and in proper condition for our cleaning tasks.

Items We Avoid Cleaning

Our services exclude specialized tasks like mold removal and cleaning areas contaminated with bodily fluids or waste— including animal excreta— blood— vomit and more.

Unreachable Areas and Heavy Objects

To ensure safety and minimize liability— our team refrains from climbing beyond a step stool’s height or lifting objects exceeding 35 pounds. Please relocate heavy items if you desire cleaning behind or beneath them.

Breakage, Damage, and Loss Policy

While we exercise the highest level of care in our cleaning services, unforeseen breakages or damages can occasionally occur. Our insurance policy comprehensively covers any damages or breakages directly caused by our cleaning team. It’s important to note that we are not responsible for damages resulting from wear and tear, improperly installed items, or items not disclosed as delicate during the initial booking. Clients are encouraged to communicate any specific concerns or delicate items beforehand to ensure the utmost caution. We prioritize transparency and accountability while delivering our services.

Artwork, Collectibles, and Heirlooms:

Please highlight any valuable or fragile items before our service commences. Specify how you’d like these items treated. Should breakage or loss occur, notify us within 24 hours. We strive for identical replacements, though it may not always be feasible.

Cleaners’ Arrival Timeframe

To optimize efficiency and cost-effectiveness, we organize our cleaning schedules to minimize travel time and avoid additional fees. While we strive to accommodate specific arrival time requests, we cannot guarantee exact times due to various factors like traffic, weather, and unexpected delays. Please expect our team between 8:00 am to 11:00 am or from 11:00 am to 3:00 pm. Should there be any significant delays beyond 30 minutes earlier or 45 minutes later than the scheduled time, we’ll promptly notify you via call or text.

Holidays

A1 Cleaning Services does not operate on specific holidays, including:

• Independence Day
• Thanksgiving and Black Friday
• Christmas Eve and Christmas Day
• New Year’s Eve and New Year’s Day

Should your appointment coincide with these holidays, we will reach out to reschedule your service.

Inclement Weather Policy

Our services align with the closure decisions of Snohomish & King County School Districts during severe weather conditions.

Safety Measures

Prioritizing the security of our clients’ residences is our topmost concern. We encourage clients to utilize a secure lockbox for storing their house keys instead of handing them directly to us. Upon concluding the cleaning service, the keys will be returned securely to the designated lockbox. However, it’s essential to emphasize that A1 Cleaning Services cannot be held accountable for any damages or theft that may arise due to unlocked doors or keys placed in insecure locations. Clients are advised to take necessary precautions to safeguard their property during our service visits.

Employee Non-Solicitation

We kindly request that clients abstain from directly recruiting or soliciting our dedicated cleaning staff. Our team members undergo extensive vetting processes, including thorough background checks, reference assessments, and detailed training programs. These measures are in place to uphold the trust and confidence our clients place in our services. By respecting this policy, clients contribute to maintaining the quality, consistency, and integrity that define our cleaning service standards.

Governing Law

Any disputes or claims related to the A1 Cleaning Services website fall under the jurisdiction of the State of North Carolina’s laws, excluding conflict of law provisions.

Feedback

We strive to maintain a website that’s informative, user-friendly, and transparent. Your feedback is invaluable; please share any suggestions or improvements that would enhance your experience.

Terms & Conditions Update

A1 Cleaning Services retains the discretion to modify these terms and conditions without prior notification.